Premium Support provides a dedicated customer support representative
and guarantees faster response time, unlimited free phone contact,
toll-free access (in the U.S. only), and unlimited cases.
Dedicated Customer support representative
Each Premium Support Service customer will have a dedicated customer
support representative assigned to their account and cases, and
all calls and cases will consistently be routed to that individual.
Any EVM Executive Edition user may contact the designated customer
Premium Support Customer cases will be responded to, if not resolved,
within 2 hours for Web-Submissions and e-mails received weekdays
between 9 AM PST and 6 PM PST. For Web-Submissions and e-mails
received outside those hours, you will receive a response during
the next business day. Your designated customer support representative
will call you back or e-mail a response, depending on the complexity
of your queries.
With Premium Support, all EVM Executive Edition users within your
organization will be able to access the toll-free Premium Support
hotline. Callers must authenticate themselves by providing their
company name, user ID and Premium Support Account Code.
Unlimited Free Phone Contact
Each Premium Support customer will be entitled to unlimited hours
of free support through telephone contact. Governance One reserves
the right to limit each telephone call to one hour. Support via
telephone is available 9 AM PST to 6 PM PST, Monday through Friday
Unlimited Web-Submission and E-mail Support
Premium Support customers may submit an unlimited number of cases
via Web-Submission or e-mail. Premium Support customers can submit
questions electronically using the online Support Request Form
on the Governance One web site. Customers can also contact their
dedicated customer support representative by e-mail.
Premium Support is available to EVM Executive Edition customers
for an annual fee of $695.
Enroll in the Premium Support Plan online, or call 1-866-309-0888
weekdays between 9 AM PST and 6 PM PST.
Please review the Premium Support Terms and
Conditions online. Terms, conditions, support features, pricing,
and support availability are subject to change at anytime without