Standard Support is designed to meet the general support needs of
EVM Executive Edition. Standard Support is included with EVM Executive
Edition for no additional charge. EVM Executive Edition customers
can contact customer support representative via web and phone. Customers
are encouraged to use the Web-Submission whenever possible in order
to minimize phone queue wait time.
are also encouraged to use the online knowledge database to find
answers to Frequently Asked Questions on EVM Executive Edition.
The online knowledge database is frequently updated with tips
so that even advanced users can always increase their knowledge
of EVM Executive Edition.
Standard Support customer cases will be responded to, if not resolved,
within 4 hours for Web-Submissions received weekdays between 9
AM PST and 6 PM PST. For Web-Submissions received outside those
hours, you will receive a response during the next business day.
The customer support representative will call you back or e-mail
a response, depending on the complexity of your queries.
With Standard Support, all EVM Executive Edition users within
your organization will be able to contact the customer support
representative via telephone. Calls to Governance One customer
support representatives will incur toll charges, similar to any
long distance call. Callers must authenticate themselves by providing
their company name and user ID. Only registered users can request
A Minimum Annual Total of 3 Hours Free Phone Contact
Each Standard Support customer will be entitled to an annual total
of 3 hours free phone contact for the single user annual license.
Additional one hour would be added to the annual total of free
phone contact for each additional user license purchased. Governance
One reserves the right to limit each telephone call to thirty
minutes. Support via telephone is available 9 AM PST to 6 PM PST,
Monday through Friday (excluding holidays).
Unlimited Web-Submission Support
Each Standard Support customer will be entitled to unlimited free
support through Web-Submission. Standard Support customers can
submit questions electronically using the online Support Request
Form on the Governance One web site.
Standard Support is included with EVM Executive Edition for no
Standard Support Contact Information
1-408-980-8688 / support@GovernanceOne.com
Terms, conditions, support features, pricing, and
support availability are subject to change at anytime without